There are so many misconceptions about branding and the impact it has on an organization that we sat down with John Kaldeway, VP Brand Strategy & Development here at Stratford, to get a true sense of how branding impacts our organizations and what it means to scaling companies.
1) What is brand to you and what value does it hold at an organization?
To many, brand is a symbol. A simple tool to say, “This steer belongs to this rancher,” or “This can of pop has that maker’s drink inside.” Over time, brand has evolved into a far richer tool. It now extends from the realm of symbolism into belief. One can hold positive and negative beliefs. In that sense, it can hold positive value, negative value or no value at all.
2) How does that relate to what you do?
I sometimes describe my work as brand therapy. My job is to make sure the beliefs people hold about an organization are true, and that means those of anyone inside or out. When this truth seemingly has negative value or no value, I work to find value and build their brand from that as a starting point. If truth has value, I work to ensure it is defined, aligned and explained to all audiences in ways they can relate to. It’s not going to be effective if it’s just a strategy. It won’t deliver if it’s just creative. I do both.
3) What’s the difference between branding work you’ve done with start-ups and branding work you’ve done with larger organizations?
The process is exactly the same whether you’re a sole proprietor just starting out or a global technology company. What’s different is the number of inputs and the scale of the outputs. In the end, it’s about finding truth and building value around it.
4) What are some ways brand can impact your organization?
Brand thinking must extend far beyond the marketing department in my books. Brand is the leading cause of business failure. And the widest road to success. There is only one purpose for any business, which is to find customers. Brand is that connection — the beliefs that people have about the organization, its products and the way it conducts business. It impacts everything from how phones are answered to HR policies and major decisions about corporate direction.
5) If your business is growing, is there anything executives should be aware of with regards to scaling and brand?
Brand is a system of beliefs, so what better thing to measure against as they scale. My clients use the brand character, personality and values as a litmus test for decision-making, guiding direction, growth and fostering alignment both within and without. So, when I engage, I’m typically working with three main groups in a company. Leadership, HR and marketing. The holy trinity of Mind, Body and Soul.
6) Are there any Ottawa organizations you think are bang on with their branding approach/strategy?
7) What’s the cost to an organization that treats their brand as just their logo?
There’s a place online you can have someone design your logo for $5. The mistake is to miss out on one of the highest returns on investment in the life of your organization. How brand relates 360° around your mission, vision and values and the people who work there. The more you invest in the brand in every aspect of the business, the higher the returns. Brand provides reasons to choose beyond price. Any business that is finding itself commoditized can build value using sound brand principles.
8) When should an organization consider looking at their branding? Are there any red flags?
The optimal time to brand is at the very start of an organization’s life. Even just one day spent focused on the “why” of an organization and casting it into stone will help. Sometimes there are problems with existing brand; Poor reputation, inability to branch out into new areas of business, evolving market demand, etc. All of these point to the need to do a deep dive into the belief systems surrounding the organization.
9) You said that you called yourself a brand therapist. What does that mean?
Brand is 100% psychology. Brand problems relate directly to the way people think, what they believe and the barriers to truth. A therapist brings order to the disorder.
10) What’s the number one misconception when it comes to brand?
The number one misconception is that brand is a graphic design exercise. Visual execution is important, but anyone can hire a designer and get great looking work. Even better if it actually expresses the ideas they need to express. But quite frankly, design is just the expression of an idea. It’s one of the outputs. Brand is truth. It’s the why behind everything.